Privacy & Cookies Policy

Last updated: 24th April 2026

This Privacy & Cookies Policy explains how [Insert legal entity name] trading as The Product Co-op (“TPC”, “we”, “us”, “our”) collects, uses, shares, stores, and protects personal data when you use our website, contact us, or submit details through any external sign-up or enquiry form linked to our services.

This policy is intended to be read together with our Website Terms & Conditions.

1. Who we are

Data controller: The Ministry Group elevation Ltd

Trading name: The Product Co-op

Registered address: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE

Email: support@theproductcoop.com

If you have any questions about this policy or how we handle your information, you can contact us using the details above.

2. What this policy covers

This policy applies to:

• visitors to our website;

• merchants, resellers, customers, and other business contacts who communicate with us;

• people who complete an external sign-up form, enquiry form, or application form linked to our services;

• people who consent to, or interact with, cookies and similar technologies on our website.

3. What personal data we collect

We only collect personal data that is relevant to our services, website operation, and communication with you.

Depending on how you interact with us, we may collect:

• name;

• business name;

• job title or role;

• email address;

• telephone number;

• business trading address or location;

• merchant, reseller, or product category interests;

• enquiry details and messages;

• correspondence history;

• website usage information;

• technical information such as IP address, browser type, device type, operating system, referral source, and pages visited;

• cookie and similar technology data;

• any other information you choose to submit to us.

We do not intentionally ask for or store bank account details, payment card details, or other unnecessary financial information through the website contact area.

If you choose to include sensitive or unnecessary information in a message or form submission, we may need to process that information in order to deal with your request.

4. How we collect your personal data

We may collect data when you:

• browse or interact with the website;

• complete a contact form or enquiry form;

• complete an external merchant sign-up form;

• email or telephone us;

• request information about products, opportunities, or services;

• subscribe to updates or communications;

• accept cookies or interact with cookie settings;

• otherwise communicate with us.

We may also receive data from:

• external form providers;

• website analytics and cookie tools;

• service providers that support our website and business operations;

• publicly available business sources where relevant and lawful.

5. Why we use your data

We may use your personal data for the following purposes:

• to respond to enquiries and requests;

• to manage merchant sign-ups, applications, and contact requests;

• to understand what products, categories, or opportunities merchants are interested in;

• to communicate with you about our services, opportunities, or business matters;

• to operate, improve, and secure our website;

• to analyse website usage and performance;

• to maintain business records;

• to comply with legal, regulatory, accounting, or tax obligations;

• to establish, exercise, or defend legal claims;

• to administer and improve our marketing and communication activity where permitted.

6. Lawful basis for processing

We will only process your personal data where we have a lawful basis to do so.

Depending on the context, we may rely on one or more of the following lawful bases:

• Consent – where you have given clear permission, for example for optional cookies or certain marketing communications;

• Contract – where processing is necessary to take steps at your request or to perform a contract;

• Legal obligation – where processing is necessary to comply with the law;

• Legitimate interests – where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.

Where we rely on legitimate interests, those interests may include operating and improving our website, managing business relationships, responding to enquiries, and running our services efficiently.

7. External forms and third-party services

Our website may link to, or embed, external forms or third-party services used for merchant sign-up, applications, or other business processes.

If you submit information through an external form, the information may be processed by the third-party provider and/or by us, depending on how the form is configured.

The third-party provider may also process data in accordance with its own privacy policy and terms.

We encourage you to review any third-party privacy notice before submitting personal data.

8. Sharing your personal data

We may share your personal data with:

• staff, contractors, and authorised representatives who need it to perform their duties;

• website, hosting, email, analytics, CRM, form, and communications providers;

• professional advisers such as accountants, lawyers, or compliance advisers;

• regulators, law enforcement, or public authorities where required by law;

• third parties involved in a business transaction, enquiry, or service request where necessary;

• service providers involved in the operation and maintenance of our website and systems.

We do not sell your personal data.

9. International transfers

Some of the third-party service providers we use may be located outside the UK.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure it is protected in line with applicable data protection law.

10. How long we keep your data

We keep personal data only for as long as necessary for the purpose for which it was collected, including to meet legal, regulatory, tax, accounting, or reporting obligations.

The period we keep information for may depend on:

• the type of data;

• the reason it was collected;

• whether you become a customer, merchant, partner, or business contact;

• whether we need the information for legal or contractual purposes.

When information is no longer needed, we will delete it or anonymise it where appropriate.

11. Your rights

Depending on the circumstances and the lawful basis we rely on, you may have the right to:

• access your personal data;

• request correction of inaccurate data;

• request deletion of your data;

• object to certain processing;

• restrict certain processing;

• withdraw consent where we rely on consent;

• request data portability where applicable.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

12. Security

We take reasonable technical and organisational steps to protect personal data from loss, misuse, unauthorised access, alteration, disclosure, or destruction.

However, no system is completely secure, and we cannot guarantee absolute security.

13. Children

Our website and services are intended for business users and are not directed at children under 18.

We do not knowingly collect personal data from children.

14. Cookies and similar technologies

Our website uses cookies and similar technologies.

Cookies are small text files placed on your device by websites you visit. Similar technologies may include pixels, tags, scripts, local storage, or device fingerprinting tools.

We use these technologies to:

• make the website work properly;

• improve performance and security;

• understand how visitors use the website;

• remember preferences and settings;

• support optional marketing or analytics functions where consent has been given.

Categories of cookies we may use

Strictly necessary cookies
These cookies are required for the website to function and cannot usually be switched off in our systems. They may be used for security, page navigation, and basic functionality.

Performance / analytics cookies
These cookies help us understand how visitors use the website so we can improve its operation and content.

Functionality cookies
These cookies allow the website to remember choices you make, such as settings or preferences.

Marketing cookies
If used, these cookies may help measure or support marketing activity and may track how visitors interact with the website.

15. Cookie consent

Where cookies or similar technologies are not strictly necessary, we will ask for your consent before placing them.

You can accept, reject, or manage optional cookies through our cookie banner or cookie settings tool, if available.

You can also change your browser settings to block or delete cookies, although doing so may affect how the website functions.

16. Managing cookies

Most web browsers allow you to:

• view which cookies are stored on your device;

• delete all or selected cookies;

• block cookies from specific sites;

• block all cookies;

• receive warnings before cookies are stored.

If you disable certain cookies, some parts of the website may not work properly.

17. Third-party cookies

Some cookies or similar technologies may be set by third-party services used on our website, such as analytics providers, embedded media, or form platforms.

These third parties may collect information about your device or usage in line with their own policies.

18. Links to other websites

Our website may contain links to other websites.

We are not responsible for the privacy practices, cookie use, security, or content of those websites.

19. Changes to this policy

We may update this Privacy & Cookies Policy from time to time.

Any updates will be posted on this page with a revised date.

20. Contact us

If you have any questions about this policy or how we use your personal data, contact:

The Ministry Group Elevation Ltd
Trading as: The Product Co-op
Email: support@theproductcoop.com

Website footer note

Privacy & Cookies Policy

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